Effective Date: June 16, 2026 | Last Updated: June 16, 2026
1. Introduction
Al-Shiuke Paints Factory (“Al-Shiuke”, “we”, “our”, or “us”) is a premium paint manufacturing company headquartered in Riyadh, Saudi Arabia. This Refund and Return Policy explains the terms under which returns, exchanges, and refunds are accepted for purchases made through our website, https://alshiuke.com (the “Site”). By placing an order with us, you agree to the terms described in this Policy.
2. Eligibility for Returns
We accept returns on unopened, unused, and resalable paint products within 7 days of delivery. To qualify for a return, the following conditions must be met:
- The item must be in its original, sealed packaging with the manufacturer’s seal intact
- The original receipt or proof of purchase must be provided
- The product must be free from any signs of tampering, mixing, or use
3. Non-Returnable Items
We use the information we collect for the following purposes:
- To process and fulfil your orders, including payment verification and delivery
- To create and manage your customer account
- To respond to inquiries, complaints, and support requests
- To send order confirmations, shipping updates, and invoices
- To send promotional emails and newsletters (with your consent)
- To improve our website, products, and customer experience
- To conduct analytics and understand how visitors use our Site
- To comply with legal obligations under Saudi Arabian law and applicable regulations
- To detect and prevent fraud, security incidents, or abuse
4. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact our customer service team within 48 hours of delivery. We will require:
- Photographic evidence of the damage or defect
- Your order number
Once verified, we will offer a replacement, exchange, or full refund at no additional cost to you, including any applicable return shipping charges.
5. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@alshiuke.com or call +966 11 000 0000 with your order number and reason for return
- Our team will review your request and confirm eligibility within 2 business days
- If approved, you will receive instructions for returning the item, including the return address in Riyadh, Saudi Arabia
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
6. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 to 10 business days
- Refunds are issued to the original payment method used at checkout
- Processing times with your bank or payment provider may vary before the refund reflects in your account
7. Exchanges
If you would prefer an exchange rather than a refund, such as for a different colour or product variant, please indicate this when contacting our customer service team. Exchanges are subject to:
- Product availability
- Additional charges if the replacement item is of higher value
8. Order Cancellations
- Orders may be cancelled free of charge before they are dispatched for delivery
- Once an order has shipped, it will be treated as a standard return and must follow the process outlined in Section 5
9. Bulk and B2B Orders
Refunds and returns for bulk purchases or B2B inquiries are governed by separate agreements established at the time of order confirmation. Please refer to your purchase agreement or contact our B2B team directly for details specific to your order.
10. Contact Us
If you have any questions, concerns, or requests regarding this Refund and Return Policy, please contact us:
Al-Shiuke Paints Factory
11. Changes to This Policy
Al-Shiuke Paints Factory reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Changes will be reflected on this page with an updated “Last Updated” date. For material changes, we will notify you by email or by placing a prominent notice on our Site. Your continued use of the Site after any changes constitutes acceptance of the updated Policy.
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