Effective Date: June 16, 2026 | Last Updated: June 16, 2026
1. Introduction
Welcome to https://alshiuke.com (the “Site”), operated by Al-Shiuke Paints Factory (“Al-Shiuke”, “we”, “our”, or “us”), a premium paint manufacturing company headquartered in Riyadh, Saudi Arabia. These Terms & Conditions (“Terms”) govern your access to and use of the Site, including browsing, creating an account, placing orders, and submitting B2B inquiries. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site.
2. Eligibility
By using this Site, you confirm that you are at least 18 years of age, or are using the Site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding agreement under the laws of the Kingdom of Saudi Arabia.
3. Account Registration
To place certain orders or access certain features, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorised use of your account
- Accept responsibility for all activities that occur under your account
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
4. Products and Pricing
- All product descriptions, images, and colour representations are provided for guidance only. Actual paint colours may vary slightly due to screen display settings, lighting conditions, and surface texture
- Prices are listed in Saudi Riyals (SAR) and are subject to change without prior notice
- We reserve the right to limit quantities, discontinue products, or correct pricing errors at our discretion, even after an order has been placed
- Custom-mixed or custom-tinted colours are produced based on the specifications you provide and are subject to the limitations described in our Refund and Return Policy
5. Orders and Payment
- Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion
- We accept payment through the methods listed at checkout. All payments must be made in full before dispatch unless otherwise agreed for approved B2B accounts
- You are responsible for ensuring that billing and shipping information provided at checkout is accurate
- Order confirmations are sent via email; receipt of confirmation does not guarantee product availability
6. Shipping and Delivery
- Estimated delivery times are provided for guidance and are not guaranteed
- Risk of loss and title for products pass to you upon delivery to the shipping address provided
- Delays caused by courier providers, customs, weather, or circumstances beyond our control are not the responsibility of Al-Shiuke
- Shipping costs, where applicable, will be displayed at checkout prior to order confirmation
7. Returns, Refunds, and Cancellations
All returns, exchanges, refunds, and order cancellations are governed by our Refund and Return Policy, available on the Site. By placing an order, you acknowledge and agree to the terms set out in that Policy.
8. Bulk and B2B Orders
Orders submitted through our Bulk Orders / B2B Inquiries channel are subject to separate commercial terms agreed upon between Al-Shiuke and the business customer, including pricing, payment terms, delivery schedules, and return conditions. In the event of conflict between these Terms and a signed B2B agreement, the B2B agreement shall prevail for that transaction.
9. Intellectual Property
All content on the Site, including text, graphics, logos, product images, colour charts, and the Al-Shiuke name and brand assets, is the property of Al-Shiuke Paints Factory or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content from the Site for commercial purposes without our prior written consent.
10. User Conduct
When using the Site, you agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorised access to the Site, our systems, or other users’ accounts
- Submit false, misleading, or fraudulent information
- Interfere with the proper functioning of the Site, including through malware, scraping, or excessive automated requests
- Infringe upon the intellectual property or privacy rights of Al-Shiuke or any third party
We reserve the right to restrict or terminate access for users who violate these provisions.
11. Third-Party Links
The Site may contain links to third-party websites or services, including social media platforms and partner portals. We do not endorse and are not responsible for the content, accuracy, or practices of any third-party sites. Accessing such links is at your own risk.
12. Disclaimer of Warranties
The Site and all products are provided on an “as is” and “as available” basis. While we strive for accuracy in product descriptions and colour representation, we make no warranties, express or implied, regarding the suitability of any product for a specific surface, climate, or use case beyond the manufacturer’s stated specifications. Customers are encouraged to test products on a small area prior to full application.
13. Limitation of Liability
To the fullest extent permitted under applicable law, Al-Shiuke Paints Factory shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Site or our products, including but not limited to loss of profits, project delays, or damages resulting from improper application or storage of paint products. Our total liability for any claim shall not exceed the amount paid for the relevant product or order.
14. Indemnification
You agree to indemnify and hold harmless Al-Shiuke Paints Factory, its directors, employees, and partners from any claims, damages, losses, or expenses arising from your violation of these Terms, misuse of the Site, or infringement of any third-party rights.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the competent courts in Riyadh, Saudi Arabia.
16. Changes to These Terms
We may update or modify these Terms at any time without prior notice. Changes will be reflected on this page with an updated “Last Updated” date. For material changes, we will notify users by email or through a prominent notice on the Site. Continued use of the Site after such changes constitutes acceptance of the revised Terms.
17. Contact Us
If you have any questions or concerns regarding these Terms & Conditions, please contact us:
Al-Shiuke Paints Factory
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