Effective Date: June 16, 2026 | Last Updated: June 16, 2026
1. Introduction
Al-Shiuke Paints Factory (“Al-Shiuke”, “we”, “our”, or “us”) is a premium paint manufacturing company headquartered in Riyadh, Saudi Arabia. We operate the website https://alshiuke.com (the “Site”) and are committed to protecting the privacy of our customers, visitors, and business partners.
This Privacy Policy explains what personal information we collect, how we use and protect it, and your rights regarding that information. By using our Site or placing an order with us, you agree to the practices described in this Policy.
2. Information We Collect
When you interact with our Site — such as creating an account, placing an order, submitting a B2B inquiry, or signing up for our newsletter — we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Company name and VAT/CR number (for B2B orders)
- Order history and product preferences
- Messages submitted through our contact forms
When you visit our Site, we automatically collect certain technical data, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, referring URLs, and time spent on pages
- Device identifiers and screen resolution
- Cookies and similar tracking technologies (see Section 6)
We may receive information about you from third-party services such as payment processors, shipping providers, and marketing analytics platforms, where permitted by law.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including payment verification and delivery
- To create and manage your customer account
- To respond to inquiries, complaints, and support requests
- To send order confirmations, shipping updates, and invoices
- To send promotional emails and newsletters (with your consent)
- To improve our website, products, and customer experience
- To conduct analytics and understand how visitors use our Site
- To comply with legal obligations under Saudi Arabian law and applicable regulations
- To detect and prevent fraud, security incidents, or abuse
4. Legal Basis for Processing
We process your personal data under the following legal grounds:
- Contract performance: Processing necessary to fulfil an order or provide a service you have requested
- Legitimate interests: Analytics, fraud prevention, and service improvement
- Consent: Marketing communications and non-essential cookies (you may withdraw consent at any time)
- Legal obligation: Compliance with Saudi Arabian Commercial Regulations, VAT laws, and other applicable legislation
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:
- Service providers: Payment gateways, courier companies, cloud hosting providers, and IT service partners acting on our behalf under strict confidentiality agreements
- Business partners: Where you have made a B2B inquiry, relevant contact details may be shared with our sales team
- Legal authorities: Where required by law, court order, or regulatory body in the Kingdom of Saudi Arabia
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
All third parties with whom we share data are required to handle it in accordance with applicable privacy laws and our instructions.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Necessary for the Site to function (e.g., shopping cart, session management)
- Analytics cookies: To understand how visitors interact with our pages (e.g., Google Analytics)
- Marketing cookies: To serve relevant advertisements and measure campaign performance
You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect Site functionality. A cookie consent banner is displayed upon your first visit to the Site.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this Policy and to meet our legal and business obligations. Specifically:
- Order and transaction records: Retained for a minimum of 5 years in accordance with Saudi Arabian VAT and commercial record-keeping requirements
- Customer accounts: Retained for as long as the account remains active or until deletion is requested
- Marketing data: Retained until you withdraw consent or unsubscribe
- Technical logs: Retained for up to 12 months
When data is no longer needed, it is securely deleted or anonymised.
8. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted via the Site
- Access controls limiting employee access to personal data on a need-to-know basis
- Regular security assessments and software updates
- Secure payment processing through PCI DSS-compliant payment gateways
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you suspect any unauthorised use of your data, please contact us immediately.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data, subject to legal retention requirements
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to withdraw consent: Withdraw consent for marketing at any time by clicking ‘Unsubscribe’ in any email or contacting us directly
To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days.
10. Children's Privacy
Our Site is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. Third-Party Links
Our Site may contain links to third-party websites, social media platforms, or partner portals. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:
Al-Shiuke Paints Factory
- Website: https://alshiuke.com
- Email: info@alshiuke.com
- Phone: +966 11 000 0000
- Address: Riyadh, Saudi Arabia
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the ‘Last Updated’ date at the top of this page. For material changes, we will notify you by email or by placing a prominent notice on our Site. Your continued use of the Site after any changes constitutes acceptance of the updated Policy.
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